Last updated: 4 May 2026
These Terms of Service ("Terms") govern access to and use of the NEXON Vision Software-as-a-Service platform.
The service provider under these Terms is NEXON Systems Sp. z o.o., a company incorporated in Poland.
These Terms apply to business customers (B2B) registered outside Ukraine. By accepting these Terms, you confirm that you are acting in the course of your business or professional activity. The Service is not intended for consumers, and consumer protection laws applicable to consumer contracts do not apply.
Customers registered in Ukraine use the Service under a separate agreement with TOV NEXON Ukraine.
NEXON and certain categories of customers (such as retail chains) may enter into a separate written agreement that supersedes these Terms. In such case, the terms of the separate agreement prevail.
Provider — NEXON Systems Sp. z o.o., with its registered office at ul. Legionowa 31A, 01-343 Warszawa, Poland; KRS: 0001225896; NIP/VAT EU: PL5223365741; REGON: 544114656.
Customer — a legal entity, sole proprietor, or other business entity registered outside Ukraine that has accepted these Terms in accordance with Section 1.3.
Service — the NEXON Vision Digital Signage software platform, accessible at https://nexon.vision and through related domains, mobile and desktop applications, APIs, and software modules.
Services — the provision of remote access to the functional capabilities of the Service.
Account — the Customer's account in the Service, including all sub-accounts of authorised Users.
User — a natural person to whom the Customer grants access to the Service through a sub-account within the Customer's Account (employee, contractor, representative). All Users must be at least 18 years of age.
Content — any materials uploaded, created, displayed, or broadcast by the Customer or its Users through the Service.
Plan — payment terms for the Services, depending on the number of screens, devices, users, functional modules, billing period, support level, or other parameters. Current Plans are published on the Service website or provided to the Customer in a commercial offer.
SLA — the separate Service Level Agreement document published on the Service website.
AUP — the separate Acceptable Use Policy document published on the Service website.
DPA — the separate Data Processing Agreement document published on the Service website.
Privacy Policy — the document published on the Service website governing the processing of personal data.
1.3.1. These Terms constitute a binding agreement between NEXON and the Customer upon any of the following actions: - registration of an Account in the Service; - payment of an invoice or other payment document issued by NEXON; - clicking a button confirming agreement to the Service terms; - activation of a free trial period; - actual use of paid features of the Service.
1.3.2. From the moment of acceptance, the Terms are deemed concluded between the Customer and NEXON in electronic form and do not require a paper copy.
1.3.3. The person accepting these Terms on behalf of the Customer confirms that they have sufficient authority to act on behalf of the Customer.
1.3.4. These Terms apply together with the Privacy Policy, AUP, DPA (where applicable), and SLA. In case of conflict between these Terms and the referenced documents, these Terms prevail unless the referenced document expressly provides otherwise.
1.3.5. NEXON may publish a new version of these Terms in accordance with Section 14. Continued use of the Service after a new version takes effect constitutes acceptance.
2.1. NEXON grants the Customer access to the NEXON Vision Service under the chosen Plan. The Customer agrees to use the Service in accordance with these Terms, AUP, and other applicable documents, and to pay for the Services on time. The Services are provided remotely via the Internet.
2.2. The Customer is granted a limited, non-exclusive, revocable, non-transferable right to use the Service during the paid period and within the scope of the chosen Plan. NEXON does not transfer to the Customer any exclusive intellectual property rights in the Service.
2.3. Unless expressly agreed in writing, the Services do not include: supply, sale, or rental of equipment; installation, dismantling, or maintenance of the Customer's equipment; network or power configuration; creation, design, or legal review of Content; administration of the Customer's screens on the Customer's behalf; placement of third-party advertising on behalf of NEXON; warranty for third-party websites, services, APIs, or content sources used by the Customer.
3.1.1. Access to paid features is activated upon receipt of payment or under other terms expressly agreed by NEXON (including activation of a free trial under Section 6.4).
3.1.2. The Customer is solely responsible for compatible equipment, stable Internet connection, proper power supply, correct device configuration, and the accuracy of contact details.
3.2.1. The technical infrastructure of the Service is hosted on servers within the European Union. NEXON may change the infrastructure provider or server location while maintaining the level of data protection, with at least 30 calendar days' prior notice through the Service or email.
3.2.2. The target availability level of the Service and method of calculation are defined in the SLA. Scheduled or emergency maintenance may temporarily limit access. Where possible, NEXON notifies Customers of significant scheduled maintenance in advance through the Service, website, or email.
3.3.1. NEXON may update, modify, improve, or temporarily limit individual features of the Service for technical support, security, development, or compliance with law.
3.3.2. NEXON shall not implement changes that materially reduce the functionality covered by the paid Plan without offering the Customer an equivalent alternative or the right to terminate with proportional refund of the prepaid amount for the unused period.
3.4.1. Certain features of the Service may be provided with the designation beta, preview, early access, or similar. Such features are provided "as is", without warranties of quality, availability, performance, or data preservation. NEXON may at any time modify, limit, or discontinue beta features without prior notice. Use of beta features is voluntary and at the Customer's own risk.
4.1. The Customer creates one Account and may create separate User sub-accounts within the functionality permitted by the Plan. The Customer is responsible for the actions of its Users as for its own actions. The Service is intended for adult business Users only; the Customer is responsible for ensuring that all Users are at least 18 years of age.
4.2. The Customer is responsible for safeguarding logins, passwords, access keys, API tokens, and other authentication credentials. All actions performed through the Customer's Account are deemed actions of the Customer unless the Customer demonstrates that access was obtained by third parties through no fault of the Customer.
4.3. The Customer must immediately notify NEXON at [email protected] of any suspected unauthorised access, password loss, device compromise, or other security incident.
4.4. NEXON may temporarily block the Account, individual User sub-accounts, or specific features in case of reasonable suspicion of compromise, unauthorised access, security breach, fraud, or other material breach of these Terms. NEXON shall notify the Customer of such block and its reasons without undue delay through the Service or email.
5.1.1. The Customer retains all rights to Content uploaded or displayed in the Service.
5.1.2. The Customer grants NEXON a non-exclusive, royalty-free, worldwide technical licence to store, copy, process, convert, transmit, cache, and reproduce Content solely to the extent necessary to provide the Services and ensure security. The licence terminates upon deletion of Content from the Service, subject to technical retention of backups.
5.2.1. The Customer warrants that: - it holds all necessary rights, permissions, and licences for Content, including rights to images, videos, music, fonts, trademarks, personal data, and advertising materials; - the placement and broadcasting of Content via the Service does not infringe third-party rights or applicable law; - the Content does not contain malicious code, phishing, spam, or other harmful elements.
5.2.2. Prohibited Content categories and Customer behaviour are set out in the AUP. Compliance with the AUP is a mandatory condition of using the Service.
5.3.1. NEXON does not perform prior legal moderation of Customer Content. NEXON may restrict access to Content or remove it upon receiving a substantiated notice, an order from a competent authority, or upon NEXON's own discovery of an obvious breach of these Terms, the AUP, or applicable law.
5.3.2. Any party that considers Content broadcast through the Service to be illegal or in breach of the AUP may submit a notice to s[email protected] containing: - a link to the Content or a sufficiently detailed description to identify it; - a description of the alleged breach; - evidence (where available); - contact details of the notifier; - a declaration in good faith that the information provided is accurate and complete.
5.3.3. NEXON shall process notices in a timely, diligent, non-arbitrary, and objective manner. Upon a decision to remove or restrict access to Content, NEXON shall provide the affected Customer with a statement of reasons explaining: the action taken, its scope, the legal or contractual basis (including AUP provisions invoked), the facts and circumstances relied upon, and information about available redress mechanisms.
5.3.4. The Customer affected by a content moderation decision may appeal by responding to the statement of reasons within 30 calendar days. NEXON shall review the appeal within a reasonable time and notify the Customer of the outcome.
5.3.5. This Section implements the requirements of Articles 14, 16, 17, and 20 of the EU Digital Services Act (Regulation (EU) 2022/2065).
5.4.1. The Customer is solely and fully responsible for Content uploaded, stored, or broadcast through the Service.
5.4.2. The Customer agrees to indemnify NEXON against all reasonable damages, fines, court costs, legal fees, and other expenses incurred by NEXON in connection with claims by third parties or competent authorities arising from the Customer's Content, breach of warranties under Section 5.2, or breach of the AUP.
5.4.3. NEXON shall notify the Customer of any such claim without undue delay and provide the Customer with a reasonable opportunity to participate in its handling.
6.1.1. The cost of Services is determined by NEXON's Plans published on the Service website, or by an agreed commercial offer or invoice.
6.1.2. Unless otherwise stated in the invoice or commercial offer, the Services are paid on 100% prepayment terms.
6.1.3. The default billing currency is EUR. NEXON may also issue invoices in PLN at the Customer's request. Currency conversion, where applicable, uses the official exchange rate of the National Bank of Poland (NBP) on the date of the invoice.
6.1.4. Payments are made to the bank account of NEXON Systems Sp. z o.o. specified in Section 16 or in the relevant invoice.
6.1.5. The paid period begins on the date of access activation or another date specified in the invoice or commercial offer.
6.2.1. NEXON is registered for Polish VAT. VAT treatment depends on the Customer's status and location: - Customers established in Poland: Polish VAT applies at the standard rate; - Customers established in other EU member states with a valid VAT ID: reverse charge mechanism applies (Customer accounts for VAT in their country); - Customers established in third countries (outside the EU): the supply is generally outside the scope of EU VAT.
6.2.2. The Customer is responsible for the accuracy of tax and registration details provided to NEXON, including the validity of the VAT ID.
6.3.1. NEXON issues invoices electronically to the email address specified in the Account. The invoice serves as confirmation of Services rendered for the relevant billing period.
6.3.2. Services are deemed accepted in full if the Customer does not raise a written objection to the invoice within 14 calendar days of its issuance.
6.4.1. NEXON may offer new Customers a free trial period of 14 calendar days with full functionality, unless a different term or conditions are specified on the Service website or in a commercial offer.
6.4.2. During the trial period, all provisions of these Terms, AUP, and Privacy Policy apply, except for the obligation to pay and the SLA.
6.4.3. After the trial period ends, access to paid features is suspended until payment is received. Customer data is retained in accordance with Section 7.4.
6.5.1. NEXON may change Plan prices. Changes do not apply to the period already paid for by the Customer. NEXON shall notify the Customer of changes applicable to the next billing period at least 30 calendar days in advance through the Service or email.
6.5.2. If the Customer disagrees with the price change, the Customer may terminate use of the Service before the change takes effect under Section 7.2.
6.6.1. Amounts paid for provided or pending Services are non-refundable, except in cases expressly provided in these Terms (including Sections 3.3.2, 12.3) or required by mandatory law.
7.1.1. In case of late payment, NEXON may suspend or limit access to the Service until the debt is settled.
7.1.2. NEXON may immediately restrict access to the Service in cases of: material breach of these Terms or the AUP; threats to the security of the Service or other Customers; use of the Service for illegal activity; mandatory orders from competent authorities; breach of warranties under Sections 5.2 and 11.1. NEXON shall notify the Customer of such restriction and its reasons without undue delay through the Service or email.
7.2.1. The Customer may terminate use of the Service at any time without additional formalities: by ceasing payment, deleting the Account through the relevant Service functionality, or notifying NEXON at [email protected]. Amounts paid are non-refundable except as expressly provided in these Terms or required by mandatory law.
7.3.1. NEXON may terminate these Terms and close the Customer's Account in cases of: - material breach by the Customer of these Terms or the AUP, not cured within 14 calendar days after notice through the Service or email; - application of sanctions to the Customer under Section 11; - discontinuation of the Service as such, with at least 90 calendar days' notice through the Service, website, or email.
7.3.2. NEXON shall notify the Customer of termination through the Service and/or email.
7.4.1. If payment is not received within 90 calendar days after the end of the last paid period or trial, NEXON may permanently delete the Customer's Account, Content, settings, playlists, schedules, and other data. NEXON shall send the Customer at least one notice at least 30 calendar days before deletion, reminding the Customer of the option to renew payment or export data.
7.4.2. Backups may be retained for a limited technical period after deletion of the main Account and are deleted in accordance with internal backup procedures.
7.4.3. The Customer may export Content and core settings throughout the period of using the Service and within 90 calendar days after the end of the paid period, through the relevant Service functionality or by request to [email protected]. Export formats are limited by the technical capabilities of the Service. The Customer is solely responsible for retaining copies of Content and other data needed after using the Service.
8.1.1. The processing of personal data is governed by the Privacy Policy.
8.1.2. Where the Customer uploads personal data of third parties to the Service, the Customer acts as the data controller under the GDPR (Regulation (EU) 2016/679) and is responsible for the legal basis of processing. NEXON acts as the data processor under the separate DPA. The Customer must ensure that data subjects are informed about the processing.
8.2.1. All rights in the Service, software, interface, design, trademarks, logos, documentation, and other materials of NEXON belong to NEXON or its licensors.
8.2.2. The Customer may not: copy, modify, decompile, disassemble the Service or attempt to obtain source code; sell, rent, sublicense, or otherwise commercially use the Service outside these Terms; remove, alter, or hide copyright notices, trademarks, or other proprietary marks of NEXON; use the Service to create competing products.
8.2.3. NEXON may use the Customer's name and logo in lists of clients, presentations, marketing materials, and on the Service website. The Customer may at any time notify NEXON at [email protected] opting out of such use, and NEXON shall remove references from active marketing materials and the website within 30 calendar days. NEXON is not obliged to remove references from materials already distributed in physical form or published on third-party resources outside NEXON's control.
9.1. Basic technical support is provided via email at s[email protected] or other channels specified by NEXON. Response times, ticket priority, extended support, training, integrations, or custom development may be provided under separate terms.
9.2. Support does not include resolving issues caused by: the Customer's equipment; the Customer's Internet provider; third-party software not specified in the Service documentation; misconfigurations made by the Customer or its Users; device damage; or actions of third parties not representing NEXON.
10.1.1. The Service is provided "as is" and "as available", subject to the SLA.
10.1.2. NEXON is not liable for: Customer Content and the legality of its use; effectiveness of advertising campaigns, sales volumes, profits, or other commercial results of the Customer; the operation of Customer equipment, Internet connection quality, or power supply; the operation of third-party services, websites, APIs, or content sources used by the Customer; the operation of beta features under Section 3.4.
10.2.1. NEXON's aggregate liability for any claims related to these Terms is limited to the amount actually paid by the Customer for the Services during the 12 (twelve) months preceding the event giving rise to the claim.
10.2.2. NEXON is not liable for indirect damages, lost profits, lost revenue, loss of reputation, loss of data, business interruption, or third-party claims, except where such limitation is expressly prohibited by mandatory law.
10.3.1. The limitations in Sections 10.1 and 10.2 do not apply in cases of: NEXON's wilful misconduct or gross negligence; harm to life or health of natural persons caused by NEXON; breach by NEXON of obligations under the GDPR and the DPA; other cases where limitation of liability is expressly prohibited by mandatory law.
10.4.1. The provisions of Section 5.4 regarding the Customer's indemnification of NEXON are an integral part of the liability framework under these Terms.
11.1. By accepting these Terms, the Customer warrants that neither the Customer, its ultimate beneficial owners, nor persons exercising control over the Customer are subject to sanctions imposed by the European Union, the United States, the United Kingdom, the United Nations, or other applicable sanctions regimes; and that the Customer will not use the Service for activities in territories subject to comprehensive sanctions or in the interests of sanctioned persons.
11.2. In case of breach of warranties under Section 11.1 or imposition of sanctions on the Customer after acceptance of these Terms, NEXON may immediately suspend access to the Service without prior notice, terminate these Terms unilaterally through the Service or email, retain amounts paid by the Customer as a contractual penalty, and notify competent authorities.
11.3. The Customer must immediately notify NEXON of any sanctions imposed on the Customer or related persons referred to in Section 11.1.
12.1. The parties are released from liability for non-performance or improper performance of obligations resulting from force majeure events, including war, military actions, terrorist acts, natural disasters, epidemics, government decisions making performance impossible, cyberattacks, large-scale Internet disruptions, failures of data centres, energy systems, or payment systems, and other events beyond the reasonable control of the party.
12.2. The party affected by force majeure shall notify the other party within 14 calendar days of the occurrence. NEXON notifies Customers through the Service, website, or email; the Customer notifies NEXON at [email protected]. Late notification deprives the party of the right to invoke force majeure, except where such notification was impossible due to the force majeure circumstances themselves.
12.3. The Customer may terminate use of the Service at any time under Section 7.2, regardless of force majeure. If force majeure circumstances continue for more than 90 consecutive calendar days and prevent the full provision of Services, NEXON may terminate these Terms through the Service or email and shall refund the proportional part of the prepaid amount for the unused period during which the Service was not provided due to force majeure. Other damages are not subject to compensation.
13.1. NEXON shall maintain the confidentiality of the Customer's information received in connection with these Terms, including Content, business data, Service settings, and commercial information. The obligation does not apply to information that is publicly available through no fault of NEXON, or that is disclosed at the request of a competent authority in accordance with law, or to professional advisors of NEXON who are bound by confidentiality.
13.2. NEXON's confidentiality obligations apply during the term of these Terms and for 3 (three) years after termination.
14.1. As standard terms, these Terms may be amended by NEXON by publishing a new version on the Service website.
14.2. Material changes that significantly affect the Customer's rights or obligations (including Plan price changes, functional limitations, changes to liability terms, changes to jurisdiction) shall be notified to the Customer at least 30 calendar days before they take effect through the Service or email. Non-material changes (corrections of typos, clarifications, updates to contact details) take effect upon publication.
14.3. If the Customer disagrees with material changes, the Customer may terminate use of the Service before the changes take effect under Section 7.2, with proportional refund of the prepaid amount for the unused period. Continued use of the Service after the changes take effect constitutes acceptance of the new version of the Terms.
15.1. Governing Law and Jurisdiction. These Terms are governed by Polish law. The parties shall seek to resolve disputes through negotiations. If a dispute cannot be resolved through negotiations within 30 calendar days, it shall be submitted to the competent court in Warsaw, Poland, in accordance with applicable procedural law.
15.2. Notices. Given the nature of the offer and remote provision of the Services, notices under these Terms are made electronically: to NEXON — at [email protected]; to the Customer — at the email address specified in the Account or through the Service functionality. The Customer must keep contact details in the Account up to date. A notice sent by NEXON to the email address in the Account is deemed received by the Customer even if such email is no longer in use. A notice is deemed received on the day it is sent if sent on a business day before 18:00 Warsaw time, or on the next business day otherwise.
15.3. Assignment. The Customer may not assign rights and obligations under these Terms to third parties without prior written consent of NEXON. NEXON may transfer rights and obligations to a successor in connection with reorganisation, sale of business, or change of corporate structure, with at least 30 calendar days' notice to Customers through the Service or email.
15.4. Severability. If any provision of these Terms is held invalid by a court or competent authority, the remaining provisions remain in force.
15.5. Survival. The following provisions survive termination of these Terms: Section 5.4 (indemnification), Section 8.2 (intellectual property), Section 10 (liability), Section 11 (sanctions), Section 13 (confidentiality), Section 15.1 (governing law and jurisdiction), and other provisions that by their nature must survive termination.
15.6. Entire Agreement. These Terms together with the Privacy Policy, AUP, DPA (where applicable), SLA, and the documents referenced herein constitute the entire set of standard terms for the provision of Services. If NEXON and the Customer have entered into a separate written agreement regarding the Service, the terms of such agreement prevail over these Terms.
15.7. Language. These Terms are published in English. NEXON may publish translations into other languages for convenience. In case of any discrepancy between the English version and any translation, the English version prevails.
NEXON Systems Sp. z o.o.